Shipping, Returns & Refunds
Shipping, Returns & Refund Policy
Last Updated: 26th June 2026
At Fiona Johnson Art, every artwork and wearable art piece is created, selected or prepared with care. Please read the following information before placing an order.
Shipping
We currently ship within Australia and internationally.
Shipping arrangements vary depending on the artwork type, size, destination and handling requirements.
For smaller items, shipping costs are calculated at checkout.
For original artworks, framed artworks and larger pieces requiring specialised handling, a $50 shipping deposit is collected at checkout. The final shipping cost is then calculated individually based on the safest and most appropriate delivery method for your artwork and location.
Customers will receive confirmation of the final shipping amount within 24 hours of purchase. Any remaining balance will be invoiced separately prior to dispatch.
Delivery timeframes are estimates only and may vary depending on location, customs processing and carrier delays.
Once an order has been dispatched, customers will receive shipping confirmation and tracking information where available.
Original Artwork
Original artworks are carefully packaged to protect them during transit.
Due to the unique nature of each piece, including size, framing and materials, some artworks require individual shipping arrangements to ensure they are transported safely.
Wearable Art
Wearable art pieces are handcrafted and often created using up-cycled or repurposed materials.
Natural variations, marks, textures and signs of previous material use form part of the character and uniqueness of each piece and are not considered faults.
Care instructions should be followed to help preserve the artwork.
International Orders
International customers are responsible for any customs duties, import taxes, local taxes or other charges imposed by their country.
These charges are not included in the purchase price or shipping costs.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery at:
Please include:
Your order number
A description of the damage
Photographs of the item and packaging
We will assess the situation and work with you to provide an appropriate solution.
Returns and Refunds
Due to the unique and often one-of-a-kind nature of original artwork and wearable art, we do not offer refunds or exchanges for change of mind.
However, you may be entitled to a repair, replacement or refund where required under Australian Consumer Law.
Incorrect Items
If you receive an incorrect item, please contact us within 7 days of delivery and we will arrange a suitable resolution.
Commissions and Custom Work
Deposits paid for commissioned artwork or custom wearable art are generally non-refundable once work has commenced.
Because commissioned pieces are created specifically for the client, completed custom work is not eligible for change-of-mind returns or refunds.
Any commission-specific terms will be agreed upon in writing before work begins.
Lost Parcels
If your parcel appears to be lost in transit, please contact us and we will assist in lodging an enquiry with the shipping carrier.
Contact
For any shipping, returns or refund enquiries, please contact:
Fiona Johnson Art